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Return Policy

 

In accordance with the consumer protection legislation you may exercise your right to return any purchased products at your own expenses without any penalty and with no need to provide any reason. It’s necessary only to inform us by mailing to [email protected] within 14 days of the date you have received the products. Once we receive your return, we will check that everything is correct and contact you to confirm the refund processing. In such cases, within 14 business days we will refund the amount paid for the returned product(s)

We will refund the payment if all the conditions below are covered: 

  1. The products are not opened and in their original package;
  2. There are no traces of stains, use, modification or damage on them;
  3. The original invoice or the order number are included.

The shipping expenses for returning of the products are paid by the client.

You will be informed in case the products can’t be accepted because they do not fulfill the requirements, mentioned above in points 1. 2. and 3. In this case you may choose to have the products delivered back to you at your own expense. If you refuse the above delivery, SCARAB reserves the right to retain the products and the amount paid for your purchase.

Please note that any duties, taxes and fees you have paid for the delivery of the purchased products, if any, shall not be refunded.

COMPLAINTS

Complaints for damaged shipments or for shipments with wrong items are made:

  • at the time of receiving the delivery and in the presence of the courier, it should be written in a note in the bill of lading and also a completed statement in two copies is signed by both, recipient and courier; or
  • within 2 working days from the date of delivery by e-mail at [email protected], as it is obligatory to mention the order number and provide photos of the product / products.

If the purchased product you want to return was accompanied by free item(s), it is necessary to return them too in the appropriate form (complete and unused, in their original and not opened package.

Refund

The refund procedure for returned products starts within 14 business days from the date we have received them.

The refund period for the amount you paid for your purchase depends on the form of payment you have used:

  • Purchase by cash on delivery: all the amounts paid on delivery, we refund only by bank transfer to your personal account
  • Purchase with credit / debit card: all the amounts are refunded to the same account (card) from which the payment was made. The refund time will also depend on the policy of the company that issued the card;
  • Payment via PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual refund of the credit card amount associated with your PayPal account depends on the company that issued the card.

Version 10/09/2023